Satisfaction Guarantee
The Monster Hobbies No-Nonsense Satisfaction Guarantee
This is my personal promise to you.
At Monster Hobbies, you will always receive the highest level of personalized customer service we can provide.
We are proud to have a new physical store location where you can visit us in person! We also continue to offer online shopping with the same great service and product selection.
For all online orders, we use PayPal and a Secure-Pay credit card processing system. When you pay by credit card, your information is securely encrypted and immediately erased from our system after the transaction completes. This means no one—not even Monster Hobbies—has access to your credit card details. For any future purchases, you will need to enter your payment information again as a new transaction.
Your privacy is paramount. We do not sell or share your personal data with any third parties. All information you provide stays confidential and is handled on a one-on-one basis by our sales team.
Monster Hobbies ships worldwide via Canada Post. While we do our best to keep shipping costs reasonable for Canadian orders, there may be cases where we need to discuss additional shipping fees depending on your location. If this arises, we will contact you directly to find a fair solution before shipping.
Once your package has shipped, you will receive an email with your Canada Post tracking number, so you can follow your order’s progress until it arrives at your doorstep.
We pride ourselves on handling customer service personally. We will never outsource your order support to third-party call centers unfamiliar with your purchase. I am committed to responding directly and promptly to your questions or concerns.
Every situation is handled individually with the customer’s best interests in mind. I firmly believe this is what every loyal customer deserves.
If you have any questions about the Monster Hobbies No-Nonsense Satisfaction Guarantee, please email me directly at ursulescu @ yahoo.com (remove spaces). I will personally respond to you.
Thank you for choosing Monster Hobbies!
